Having built education and tech companies from scratch, I eliminate manual friction, reduce operational costs, and implement high-impact technology.
I don't just advise businesses on tech. I build and run the companies using it:
Founder and CEO of an accredited online school. Built its technology, operations and back office from the ground up.
Ran operations, marketing and partnerships for a multi-site organization serving institutional clients.
Founded a SaaS platform and built automated acquisition and onboarding processes that scaled without adding headcount.
More than 15 years working at the intersection of operations, business and technology.
Most businesses don't wake up one morning with a "digital transformation problem." These problems simply grow.
A spreadsheet gets created here. A workaround gets built there. Someone starts tracking leads or orders by email. Another tool gets added for a team that needed something now. Before long, staff are moving information between systems by hand and keeping track of processes that were never designed to work together.
I've experienced this myself while building and operating businesses. I understand the pressure on teams, the need to control costs, the realities of scaling and, most importantly, the fact that technology has to work for the people using it every day.
My job is to help you find the unnecessary work, simplify the process and use technology where it actually makes a difference to your bottom line.
ALB in Business Management. ALM in Digital Media Design.
Digital transformation doesn't have to mean replacing everything. Often, the biggest improvements come from fixing a few processes that are creating unnecessary work.
The goal isn't to buy more software. It's to make your business easier to operate—for your team and for your customers.
Replace repetitive forms, manual approvals, document handling and routine administrative tasks with practical digital workflows.
Find the processes consuming unnecessary staff time and identify where automation, integration or a simpler process can reduce operating costs.
Good processes shouldn't depend on one person remembering how everything works. Build workflows that are clear, repeatable and easier for your team to manage.
Organize processes, records and documentation so evidence is easier to maintain, find and present instead of becoming a last-minute scramble.
Onboarding, documents, communication and service should feel simple from the customer's perspective—not like a collection of disconnected systems.
Better processes and automation can help your business grow without allowing overhead and complexity to grow at the same rate.
You don't need to have a digital transformation strategy before we talk. We can start with what is frustrating your team today.
Forms, approvals, records and documents are often good candidates for simpler digital workflows.
If staff are copying information from one system to another, there may be a better way.
Repetitive work is often where automation can provide the fastest return.
We can look at the processes and documentation that make reviews harder than they need to be.
Important processes shouldn't depend on one person's memory or inbox.
More software isn't always the answer. Sometimes simplifying is the better solution.
My experience comes from actually running businesses, building technology and dealing with the operational realities that companies face every day.
Founded and ran an accredited online organization, building its technology, operations and digital infrastructure.
Worked with public and private institutional clients, with responsibility for operations, marketing and partnerships.
Founded a SaaS platform, including automated acquisition and onboarding processes.
Helping businesses simplify processes, connect systems and make practical use of automation and AI.
Canada Impact Award recipient for e-Learning Technology and recognized for contributions to digital innovation.
Digital transformation sounds like a huge project. It doesn't have to be. We can start with one process, one department or one problem that is consuming too much time.
Find the problem.
Understand the process.
Make it better.
Sometimes the answer is automation. Sometimes it's connecting two systems. Sometimes an old system needs to be replaced.
And sometimes the best answer is to leave the technology alone and fix the process first.
The objective isn't to create a giant technology project. It's to make your business work better.
Tell me what's taking too much time, creating too much manual work, costing too much money or simply not working as well as it should. We can start there.
mariopochat@alumni.harvard.edu · vanas.ca · Vancouver, BC, Canada
